The Bio Flame’s innovative and beautiful ethanol fireplaces have made them a sought-right after alternative by homeowners, accommodations, resorts, and home builders around the world. We also supply versatile selections with close to no style limits, building our fireplaces a terrific suit for any Place.
At Fireplace Bros, we are not the companies — as an alternative, we associate specifically with a wide array of reliable manufacturers to carry you their high quality products and solutions. By Doing the job intently Using these manufacturers, we’re in a position to offer Remarkable promotions and price you gained’t locate with most merchants.
At Fireplace Bros we know that things occur, That is why we're happy to offer our consumers our 30-Working day No Hassle Returns/Trade Coverage. If a buyer should return an merchandise for just about any purpose, they're equipped to take action within just 30-days, just pay return shipping and delivery & restocking cost. It can be as simple as that. All returns are subject to the fifteen% restocking payment according to the situation in the products on completion from the return. Customers will have to get to out to Fireplace Bros in an effort to arrange the return, and to get a return authorization quantity.
If there is a situation of not acquiring shipment monitoring with us within the timeframe of eight organization times. Remember to contact us at [email protected] & give the order variety given for you when purchased and we should help.
Researched and ordered my fireplace from US FIreplace Store. Pricing was a fair benefit however, the customer service was EXCELLENT! I'd a difficulty with the immediate vent venting. I termed US Fireplace and the proper merchandise were despatched out the following day AND Janessa stayed on top of my return authorization and sent me the permissions and files I needed to return the incorrect product and free of charge to me, like return delivery.
Running the unit in an enclosed House without proper air flow, leading to overheating or inappropriate Summerset Sizzler PRO Series 40" Liquid Propane Built-in combustion.
Most orders are processed within just two-5 organization days. Commonly that does not involve weekends and holiday seasons. If we have been suffering from a superior quantity of orders, shipments could possibly be delayed by a few days.
Manufacturing unit defects or malfunctions linked to usual Procedure inside the initially three many years with the day of obtain.
Solutions has to be opened, inspected, and analyzed inside 1 12 months of delivery. Claims relevant to lacking components or troubles discovered all through very first-time installation or use won't be approved if submitted after this period, no matter if the product or service was mounted or very first applied.
Should the purchase has delivered, the customer is liable for return freight prices (the two Instructions) and a 25% restocking price. The refund will be issued to the original bank card within just two company days following the warehouse gets and inspects the returned merchandise.
Items should be opened, inspected, and analyzed in 1 calendar year of shipping and delivery. Claims related to lacking components or challenges determined in the course of first-time set up or use will not be approved if submitted following this era, no matter if the item was mounted or very first used.
Just the gas is hard to find unless you get from Amazon and that’s high priced. Arrived in a short time and was pleased with that. It’s quite great and The BioFlame Fiorenzo Wall Mount Fireplace provides additional heat than I thought it could.
Should the purchase has already been delivered, be sure to Stick to the return course of action soon after receiving. How do I return or exchange an product?
The warranty does not cover damages ensuing from inappropriate use or use underneath problems aside from intended. Illustrations include things like: